When will my order ship?
Most of our baskets are delivered locally within a 30 minute radius of Austin for a $12 fee. In stock basket orders placed Monday-Friday will be delivered/shipped within 3 business days once your order is placed (except during peak holiday periods). Orders during the holidays may require extra time. When available, we offer next day local delivery, contact us to check availability.
Please allow 5 to 10 business days for delivery and shipment of custom and large orders of 10 gift baskets or more. Call or email us to discuss your custom order basket.

Can I customize my gift?
Yes! We love creating unique gifts for everyone, that fit your needs & budget. Austin Gift Basket Company is happy to create custom baskets to your exact specifications and budget. We want to help our customers build memorable relationships with their clients, family, and friends by creating a gift presentation that will show how much they care! Let us know what type of products you would like to have prepared for you along with a budget and we will design the perfect gift to fit your needs! Our Custom Gift Baskets are designed at the time of your order using the freshest gourmet products, allowing us to customize your gifting presentation just for you.
Custom Basket orders start at $50.00 for an individual basket, or group orders of 10 baskets or more. Please allow 5 to 10 business days for delivery and shipment of custom and large orders of 10 gift baskets or more. Depending on availability we may be able to create a custom basket sooner. Email us for more information and to receive a specialty gifting inquiry form.

Do you ship chocolate?
Chocolate products in gifts may not be available for shipping in hot months (April-October). Chocolate will be replaced with cookies, candies, and other gourmet items.

Do you ship/deliver to Hospitals & Hotels?
Yes! If you are sending a gift basket to a hospital or hotel, please be careful to confirm the information before submitting your order. If Austin Gift Basket Company makes a delivery to a hospital or hotel and the recipient is no longer employed, visiting or has been released, you will assume the delivery charge.

How will my gift(s) be packaged and wrapped?
All of our gifts are packaged in high quality paper mache boxes or gift bags. Our gift baskets are wrapped in clear cellophane. All gifts are tied with ribbon or custom accents (holiday, floral, etc)

Can I add a personalized note?
Yes! In checkout, under “please leave special instructions below,” you can add a personalized note to your gift.
Do you offer local hand delivery?
We hand deliver within a 30 minute radius of Austin, TX for $12. If hand delivery is needed outside of that radius, please contact us to discuss delivery options. Please see our local delivery page for more details.

What are your business hours?
Monday-Friday, 9:00 AM – 5:00 PM CST. All orders placed on Friday, Saturday or Sunday will be processed the following business day.
Holiday Hours: We are closed on all major Holidays. All orders placed on the days that we are closed will be shipped on the next business day.

Can I substitute a product?
Yes, as long as the product is in stock and is of equal value.
Subtitution Policy: Based on season and availability we reserve the right to make gift basket and/or gift basket component substitutions whenever necessary using items of comparable or greater value. When making substitutions, we take great care to ensure that we exceed your expectations and that you and your gift recipient will be pleased with the quality and presentation of your gift.

What if my gift is damaged?
Items damaged in shipping will be fully refunded or replaced with an identical item if we are contacted within 3 days of receipt of damaged merchandise. Please keep all damaged shipping containers, as the carrier will require such to process a damage claim. Please provide us with your order number or if you are the recipient of a gift that needs to be returned, please provide us with the name of the purchaser of your gift along with any item numbers or identification of the product you received. We realize you have a choice when you shop and we want your shopping experience to be a rewarding one. We promise to do whatever we can to accomplish that goal.
Can I add a personal item to include in my gift?
We love adding personal touches to all the gifts we create, and go to great lengths to find meaningful items from our shop to include.We do personal shopping for items that we do not carry and that you request. A charge for the cost of the personal item plus an additional 20% will be added to your bill. If the item is easily accessible from the corner store (magazines, sodas, and such), there will be no added charge. You also have an option to ship or drop off any personal items you would like included in your gift.
What Shipping Courier Do You Use?
Our main provider is UPS – we occasionally ship via UPS, FedEx, and USPS. Shipping charges will be applied based on size and weight of the package, destination, and priority shipment selection.

Do you charge sales tax?
Texas Sales Tax of 6.25% is applied to all deliveries within Texas. Sales Tax is calculated on product, delivery and shipping fees. All orders being shipped or delivered to a Texas address will also be charged a 6.25% tax (state law).

What if I need to order a large quantity of gifts for a specific date?
Please contact us directly for any orders over 20 gifts for a custom quote, and for time sensitive orders. Due to the hand-crafted nature of our products, some items may not be available without ample lead time.

Do you offer gifting services for business professionals and industry professionals?
Make sure you include us before you thank your clients or plan an event! We offer a wide variety of gifting services for all businesses and industries.
Orders require 3 business days to process (depending on our existing orders). Orders during the holidays may require extra time.
We hand deliver within a 30 minute radius of Austin,TX.
If the destination city for your gift is not included in the above list, then the gift is shipped via UPS.
Please view our shipping policies for more info.
If you are ordering on Friday or over the weekend, your order will be processed on Monday.
Our primary shipping method is UPS ground. Rates are automatically calculated in the checkout process. All shipping rates are calculated by UPS tables. Please allow 1-5 business days for UPS ground delivery. Deliveries can not be made to P.O. boxes. We do not ship outside of the US.
Next day services are available for an additional charge. Call us if you would like next day, 2nd day, or any other required shipping needs. Please call us if you need expedited shipping.
Because of the summer heat, we are not able to ship chocolates starting in April. We will resume shipping chocolates in November. .
Orders placed on Fridays & Weekends will not be processed until Monday. Orders placed on Holidays will not ship until next business day. Your order will ship after it is processed, which can be up to 2 days from the time you order, depending on when (what time of day) the order was placed, and our existing obligations.
Be sure to give us the complete shipping address. If UPS determines they need an “Address Correction” in order to deliver your package, you will be charged an “Address Correction” fee. To avoid this charge, Please be sure to give us the complete billing address information, including Suite, Apartment, Floor, etc

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